Refund policy

Returns

We accept returns within 14 days of delivery, in accordance with EU consumer rights (Right of Withdrawal). Items must be unused, unworn, unwashed, and in their original condition with all tags attached.

To initiate a return, please contact us at raquel.cardoso@etik.com with your order number and reason for return. We will respond within 2 business days with return instructions.

Return shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

For EU Right of Withdrawal returns, original shipping costs will be refunded but return shipping is at the customer's expense.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 days of receiving the returned item.

Exchanges

We do not offer direct exchanges. If you need a different size or colour, please return the original item and place a new order.

Faulty or incorrect items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at raquel.cardoso@etik.com with photos of the issue. We will arrange a replacement or full refund at no cost to you.

EU Right of Withdrawal

If you are based in the European Union, you have the right to cancel or return your order within 14 days without giving any reason. The withdrawal period expires 14 days after the day you receive your goods. To exercise this right, contact us at raquel.cardoso@etik.com before the deadline.